Category Archives: Persuasion

How To Skyrocket Your Persuasion Skills Through Honest Concern For Others

Here are a few quick tips on how you can easily and rapidly win people over to your way of thinking. Many times you’ll find yourself in a conversation with somebody, and you would really like to sway their opinion, but you have no idea how.

Maybe you want to convince your husband that you should go on vacation to Disneyworld instead of the Grand Canyon. Maybe you want to convince your girlfriend that seeing Transformers 7 is a better choice than that love story she wants to see. Maybe you’d like to persuade your boss to try out a new idea at work that you are sure will be successful.

Idea number one is that everybody is always concerned with their own bottom line. How it will affect them. What do you they stand to gain if they agree with you, and everything works out? What do they stand to lose if your plan backfires?

Whenever trying to convince others of your ideas, maximize the benefits, and minimize the drawbacks. The key here is that many times people’s bottom line is to protect their ego, their time, and their finances. Study after study has shown that one of the most powerful persuading factors is the fear of losing something somebody already has.

So you’ve got to convince them there isn’t much, if anything, to lose, and there is a lot of potential gain. And even if there are potential losses, you can frame them in a positive light.

In order to do this, you’ve got to have a good idea of what’s important to the person you’re trying to persuade. If you know what they are afraid of losing, then all the better.

Frame what you want to do in terms of what they like, or what’s important to them, and let them know as specifically as possible that they stand a very little chance of experiencing any loss.

For example, if you are trying to convince your husband to go to Disneyworld, and he wants to go to the Grand Canyon, think of some things he’s really enjoyed on trips before, either with you or trips that he’s talked about before. And think of things that he didn’t like on trips before, either with you or trip’s he’s talked about.

And show how he will experience many of the things he likes at Disneyworld, and you will make sure to help guard against the things he doesn’t like.

In a business relationship, it helps to frame things in best-case scenario, complete with specific benefits and worse case scenario. In the worse case scenario, be sure to show that there will even be gain in the worse case scenario.

For example, if you are an assistant manager of a pizza shop, and you think adding spaghetti and lasagna to the menu would be a good idea. Best case, of course, would be more customers, a wider range of customers, dine in customers instead of only take out customers.

Worse case, nobody buys lasagna or spaghetti, but when you try to upsell when people order a pizza, you might get some intelligence on your competitors that are selling lasagna and pizza. You might think you are in competition with only other pizza stores, but when you add spaghetti or lasagna to the menu, you are able to learn from a whole new range of competitors, which in turn can help out the pizza side of the business.

When most people try to persuade, either in business relationships, sales or personal relationships, they usually only focus on the positive outcome, (or many times even the negative outcome if they don’t go along with your idea).

Rarely does a persuader not only acknowledge the person’s aversion for loss, but also assures them that by taking action, they stand a very small chance of losing something that is important to them.

By openly acknowledging the person’s fears of losing something, be it face, time or money, you are communicating a deep honest concern for their well being that is usually ignored by salespeople and other persuaders.

When you can communicate this honest concern to others, you persuasion skills with naturally increase dramatically.

Are You Influenced By Social Proof?

The other day I was waiting on the corner for a light to change. At some intersections in my city, they two way traffic for cars, and four way traffic for pedestrians. So if you are a pedestrian, you have to wait until the traffic going both in your direction and perpendicular to your direction have a chance to go, before you can walk. But when you do cross, you can either cross directly across, or diagonally. It’s a pretty good system, which many cities use, at least in some of the larger intersections.

I was reminded of back when I was in first grade, and our class was out walking around on the streets outside of school. We were crossing a major intersection, and the teachers (we had a couple of classes joined together) were telling us the importance of staying inside the lines on the crosswalk. This was a long, long time ago, and I’ve killed many brain cells between then and now, but I’m pretty sure one of the teachers put the fear of death into us to keep us inside the lines. We were told that if we stepped outside the lines while crossing the street, we were likely to be run over, as cars only had to stop if we were inside the lines.

And as I walked across the street, my mind drifted onto another conundrum. When does social proof overcome childhood conditioning? I’ve noticed that many times people here will stay firmly inside the lines of the crosswalk. No doubt that people around the world were taught a similar lesson about staying between the lines.

But sometimes, during say a nice Sunday afternoon when there are many people out window-shopping and such, the streets can get pretty crowded. And a large crowd can cross at once. And I’ve noticed while there is a big crowd, even though there is enough space to stay inside the lines, people seem to drift out and walk completely out in the open. Keep in mind that traffic is stopped from all directions; it’s even illegal to make a right or left turns at this point.

In a book on social influence, experimenters went out and stood in crowds waiting to cross a street. They would cross while the light was still red, and more often than not, people would join in. A few times, nobody crossed along with the experimenter disguised as a crosswalk rebel, but usually at least a few people did.

The funny thing is, that when asked about it afterwards, when it was explained that it was a social research experiment for a local university, even the people that didn’t cross when the rebel did explained that they felt an unconscious urge to do so.

Which again, begs the question I posed above. When does social proof, the unconscious desire programmed into our brains by evolution to go along with the crowd, override the messages taught to us as children? Obviously, everybody knows that you have to stay inside the lines, and wait until the light turns green.

Buy why do people feel such a strong pull to overcome these truths taught to us by our parents? At what point do we disregard what we’ve brought up to believe is right and correct, and simply follow the crowd without question?

In the past, our distant, pre-agriculture past, following the crowd meant safety. But what about today? Is it always a good idea to follow the crowd? I doubt a German Jew from the last century would agree that it is.

Usually, you won’t get into too much trouble by simply allowing yourself to be persuaded by the behaviors of large groups. You might buy some junk product that isn’t all that, or be caught on video doing the Macarena at a baseball game, but you usually won’t get into too much trouble.

But one powerful question to ask yourself, if you ever find yourself blindly following the crowd is:

“Would I be doing this if nobody else was?”

And really be honest with yourself, you may be surprised what happens.

I was once in High School, sitting and talking to a friend of mine in algebra class. The teacher usually had us work by ourselves in the last ten or fifteen minutes of class. My buddy and I were talking about the mindless sheep attitude of most people (we were both in our high school rebellion stage). We decided to give the system the finger, break from the crowd and stand up to leave before the bell rang.

Much to our surprise, as soon as we stood, so did everybody else. And while everybody filed out of class before the bell rang, the teacher didn’t even blink.

When you choose not to follow, you’ll be surprised how easy it is to lead.

Join countless others and sign up for our email list! If you don’t follow the crowd and join our list, you’ll be left out in the cold. You don’t want that, do you?

Are You Committed To Powerful Persuasion And Influence?

To those of you who have emailed me privately asking for more tips on how to easily persuade others, this article is for you. If this is your first time here, you will find a great and easy to apply tip to use in your persuasive endeavors, be they job interviews, first dates, sales calls or any other instance where you’d like to covertly influence somebody.

The human mind comes pre programmed with various “hot buttons” that were extremely beneficial to humans in the days before agriculture. Decisions had to be made quickly and effectively. Whoever happened to feel a need to sit around and analyze every situation before acting usually didn’t live long enough to pass on that characteristic, so we are left with a predisposition for quick thinking.

If you were a caveman, and took three hours to decide weather or not to throw your spear at a wooly mammoth, you would never eat. If it took you several minutes to contemplate which direction to run if a tiger started chasing you, you wouldn’t last very long.

If you are ever conflicted in a decision, it’s only because today’s society presents us with a multitude of element that push those few “hot buttons” that we have built into our thinking process.

These “hot buttons” have been demonstrated beautifully by Robert Cialdini in his book “Influence – Science and Practice.” It is likely the most referred to book on influence and persuasion.

The topic of today is something called commitment and consistency. Basically, you tend to do things the same way you’ve done them before, or you tend to choose things the same way you’ve chosen them before.

Brand loyalty, staying in relationships or jobs that seem contrary to our best interests, and taking the same route to and from work area all based on this principle. Humans like what is comfortable. And when we do something, and it works, we usually do it over and over again.

Sometimes this can have a negative effect. If you try something, and get a little bit of a benefit, but not quite the benefit you were after, it can be hard to try something new, as we want to hang on, sometimes subconsciously, to that small benefit that we got, whatever it was. It may even be something that we are completely unaware of.

There are a couple of interesting experiments presented in Cialdini’s book. One is that they went through a neighborhood, and asked people to put up a huge sign in their front yard. Most, of course, said not.

Then they went through another similar neighborhood, and asked neighbors to put up a very small sign in their yard. A few said yes. They came back later, and the people that had allowed a small sign in their yard (no big deal) overwhelmingly said yes to a large sign. Because they had already committed to putting a sign up, agreeing to put up a much larger sign was simply behaving in a way that they had behaved in the past.

So how can you use this to influence others? There are two. One is similar to the sign experiment. You simply get the person to do something that seems no big deal, on a small scale. Then later, you ask them to do something much bigger, but seems to be similar to the smaller thing they did.

Salespeople do this all the time. They get small commitments to follow them from prospective customers. (Follow me, sit here, etc) and then slowly build up the level of compliance, until signing a contract is simply the next step in the process.

Seducers use a similar strategy. They meet a girl, buy her a drink, convince her to go to a different area of the bar or club, where they can “talk.” Then they go to another bar in the same neighborhood. Then they go to a small café somewhere closer to the guy’s apartment. Before you know it, they are in bed together. A string of small commitments, slowly growing in size and importance until going home with some guy she just met only three hours ago seems like no big deal.

Another, trickier way to do this is to find things in the persons past that they have already done, and convince them that their previous behavior is very similar to the behavior you want them to perform. This has to be done very carefully, and not blatantly. It takes practice, but once you get this down, you can be powerfully persuasive.

One way to do this (As described beautifully by Cialdini, Goldstein, and Martin in “Yes,” the follow up to “Influence”) is to assigning a positive label to your “target” because of their previous behavior. Then simply imply that if they choose not to comply with your request, they will lose that label.

Again, this can be tricky, and takes some practice to do conversationally, but it can be extremely powerful. Once you convince somebody that they will lose something they like (the positive label you gave them) they will do almost anything to keep it.

One extremely important caveat. Although these techniques are very powerful, if you use them without the other person’s interests in mind, they will backfire horribly. You will be despised more than the most unethical car salesman there is. But when you do this with the utmost sincerity in helping the other person achieve their underlying needs, you can’t go wrong.

Two Powerful But Little Known Secets Of Persuasion That You Can Use Today

There are two powerful and almost irresistible elements of persuasion that when used correctly, can have a profound effect on the target of your influence. Without these two items, you will have to put a gun to somebody’s head, or implicitly promise some kind of sexual or monetary reward in order to move their thinking towards what you want them to do.

The fact that many advertisements you see today blatantly (and some very covertly) use sex in any way possible to promote products and services shows that even huge marketing and advertising companies are unaware of the power of these two elements.

Because you’ve come across this blog today, you are about to learn them. When you finish reading this, you’ll have a firm understanding of how and why they work, and some sneaky tricks that will allow you to use them starting today to get other people to do what you want.

So what are they?

Social Proof, and Authority.

Humans are hard wired to make decisions quickly. Back in the old days, before agriculture, people lived in small groups of around 200 people. If you made a wrong decision, you usually didn’t last long. Because the environment and living conditions were extremely dangerous, you couldn’t afford to make any mistakes.

Imagine going out chasing a woolly mammoth, and you always had the fear that if you twisted your ankle, or tripped over a rock, or got an infection from a small cut on branch, you were done. Game over. You’d likely be left behind, and probably wouldn’t last long. That’s hard to imagine today when almost any kind of medical ailment is easily treatable.

So humans developed a few shortcuts in decision making. One was social proof. Social proof is a powerful influential factor that causes people to get rid of logic and rational thinking and simply follow the crowd.

This worked beautifully on a woolly mammoth hunt. It kept everybody together and safe from predators. It worked terribly in Nazi Germany when everybody agreed it was ok to murder Jews. It is still working everywhere you look today, from fashion trends, to car styles, to popular restaurants. People don’t like to admit it, but at our core, humans are pack animals.

The second “shortcut” in thinking is authority. Whoever is recognized as the authority in the group will usually be obeyed without question. This goes hand in hand with social proof. The more people follow a leader, the more authority he will have, which of course gives him or her more social proof as a leader.

If you were walking down the street and some homeless guy that reeked of alcohol asked you for your drivers license, you’d laugh. But if a well built police officer with two smaller officers following obediently behind him asked for your drivers license, you probably couldn’t get it out quick enough.

If the man that collects your garbage told you that eating three raw onions a day is the secret to a hundred and fifty years of good health, you’d think he was a nut case. But if you heard a famous doctor, who has written several best selling, and well regarded books on health, say the same thing, you’d likely head straight over to the onion shop. And if you saw many others buying onions by the cartload, that would cement your decision even further to eat three raw onions a day.

The same message from two different sources can have a widely different effect, based only on the source. Shortcuts in thinking.

So how do you apply this to your own persuasion? Simply suggest that some kind of authority agrees with whatever you are saying. And suggest or imply that many people have already done what you are suggesting your target (or mark) do.

For example, if you are selling cars, which do you think is more persuasive:

This is a great car. It gets great gas mileage and will fit nicely in your garage. It’s got many safety features that will keep you and your family safe. It’s red, and red is a good color. I think you should buy this car. Whatta ya say?

Or

Car and Driver is just one of many leading consumer magazines that has given this car a five star rating, based on many factors. When this model first came out it won three awards at the International Car Show in Italy. And of all the thousands of people that have bought this car already, two of the reasons they like it is the great gas mileage, and the incredible safety features. Of course it’s red, which is a very popular color. Many people have found that when they drive a red car, for some crazy reason they feel a boost in self-confidence. Leading Psychological experts have shown that driving a red car boosts your sex appeal as well. Of course, because this model is so popular, you’ll have to make a decision pretty quickly. I have three more appointments today that want to take a look at this car.

Which do you think is more persuasive?

Many experts in the science of persuasion have shown time and time again that the leading sales people who use these two powerful techniques of social proof and authority have quickly become the leaders in their field. Not only that but they get a lot more money and sex. And when you begin to use these powerful techniques in your daily conversation, you’ll be amazed how effective you will be.

Have fun.

Embedded Commands for Powerful Persuasion

One powerful tool that you can use in your toolkit of persuasion and influence is the embedded command. An embedded command is likely the most popular, easiest to learn, hardest to detect (and therefore one of the most powerful) ways to influence others.

They do take some time to learn, but once you have them down, you’ll notice that you are using them in your everyday speech. When you combine an unconscious skill of embedded commands with a strong win/win intention or outcome, you can be a powerfully unstoppable and charismatic force.

It’s no secret that most people would rather rally around a strong, charismatic leader than step up the plate themselves. Humans are designed to follow one leader in every group of people. Many studies of psychology and sociology have been done that illustrate this simple point. If you’ve every been in a business meeting, you know that most people would happily submit to a powerful, authoritative leader than take responsibility for themselves.

When you develop the use of embedded commands, you will be tapping into peoples deep evolutionarily based need to follow directions, and become incredibly influential. And the great thing is that they are very simple to use and apply.

First, take a short sentence, which is in the imperative form. A short command. Some examples.

Eat sushi.
Drink CC Lemon.
Watch Television
Add water.
Buy my product.
The structure is the first word is a verb in its basic present tense form. Then you have two or three words after it, that go along with the verb.

Next, you need to say them with the right tonality. Pretend you have your own personal robot. They will do everything you ask, and their feelings won’t get hurt. Say each of the above sentences with a slight downward tonality.

Ok? Ok. Next, take the above small snippets of speech, and put them into a larger sentence. This is where it gets tricky. You’ll need to say the command part a little bit different from the rest of the sentence. But make sure not to linger too long when you say the command, otherwise the people you are talking to will know that something is up. Pause just a little bit before the command, and a little bit afterwards, and then continue on with your sentence as if nothing happened.

This way, even if the person you are speaking with suspects something is up, by continuing on as if nothing happened, they’ll quickly forget their suspicions. Even if they notice something is up, they likely won’t know exactly what it is (other than maybe, you are talking funny, but this rarely happens.)

For example, let say you want to convince your girlfriend to eat sushi. You could try looking at her like Rasputin, and say EAT SUSHI! But she’ll likely think you are a nutcase. Or you could say something like this:

The other day, I was listening to this doctor on a radio talk show. He was discussing a study about people who eat sushi, and how they are healthier. He says that when you eat sushi, you get lots of good monounsaturated fats, and people that eat sushi on a regular basis tend to live longer. Hey, I’m getting kind of hungry by the way; do you want to get something to eat?

I remember when I was a kid; I went to some amusement park. In the amusement park they had this animal show, where they had a dog and a cat do a bunch of tricks. They had a sort of joke trick, where they would pull a kid out of the audience, and the trainer would tell him to whisper an article of clothing in the dog’s ear, and then he would go and get it.

Every time they kid would whisper women’s underwear, and the dog would come back with a bra, and you could hear a woman scream from backstage. They called me up on stage, and sure enough, I chose to whisper in the dog’s ear a woman’s bra. I thought it was my own choice to choose a woman’s bra, but my brother later explained what was up.

He would describe all the things I could choose, but he always used embedded commands (although at the time I had no idea what they were) when he mentioned to “choose a woman’s bra,” so inevitable, all the kids that went up on stage would choose that. And that was the only thing the dog was trained to go and get from back stage. It was a pretty good way to set up an easy trick.

These are great to use over the phone if you are in sales, or are talking to your girlfriend or boyfriend. They are particularly powerful if you start with a command that is easy to accept, and slowly lead to a more powerful command that you’d like your listener to perform.

For example

Become interested.
Get curious.
Get excited about this.
Want this.
Make a decision
Get this.
Buy this.
Do this.
Choose now.
Be happy.
Share with your friends.

Whatever it is you are talking about, if you start slow, and work your way up to a big finish, this can be very powerful. At first you’ll have to think these through before you deliver them, but after a while (with practice) you’ll be able to choose a destination and then automatically give people easy steps to get there by following your commands.

Of course, like any other powerful persuasion techniques, these should be used with caution. The quickest way to make a bad name for yourself is to convince somebody to commit money or emotions to something that isn’t in their best interests. The reasons powerful leaders are so powerful, and that people trust them is because they truly have the people’s interest at heart. You don’t have to look back through history to find reviled, hated and despised dictator that took advantage of their leadership.

When you use these ethically, they can be a lot of fun, and make a lot of people (including yourself) very happy.

Why Deep Rapport is Much Easier Than You Think

Couple of weeks ago, I went to an aquarium. It wasn’t a very large aquarium, it was a “traveling aquarium” if you can believe that. It wasn’t really anything more than an oversized tropical fish store, and it seemed to be set up mostly for kids. I’m not sure if it was something that travels around the country, or if it just a local thing that might have been on loan from the local zoo.

One thing they did have that was surprising was four penguins. On the advertisement it had pictures of all kinds of exotic sea creatures, and it had a picture of a penguin in the middle. I was certain that the penguin was only for advertising, so I was surprised to see actual penguins at the exhibit.

The were in a relatively small room, maybe twenty or thirty square meters at most. In the center was a make shift pool, the surface was maybe four or five square meters. It was only half a meter deep or so. When I arrived, there were many people pushing up against the Plexiglas with their cell phone snapping away. When I got there the penguins were swimming around in a circle in their small pool.

Shortly after I made my way to the Plexiglas, they had climbed out of the pool and were walking around it. They were incredibly cute, I have to admit. Following each other, as if they were afraid to make a decision on their own. Every time one would pause and look at the water, the rest would copy him. When one started walking, they others started as well. When one veered off form their path from around the pool, the rest followed.

Pretty soon you could tell the crowd was hoping for them to dive back into the water, as watching them walking around in circles was getting a little bit boring. Every time they would pause, an almost jump in, but hold back, you feel the small crowd express its disappointment.

Finally, one of them slipped, and fell into the pool. Before he even had broken the surface of the water, his three friends immediatley followed suit, to the immediate pleasure of the crowd.

It reminded me of a sales seminar I went to a few years ago. The speaker was talking about how important it was to develop rapport before trying to persuade anybody of anything. Rapport is that unconscious feeling you get when you feel comfortable with somebody.

For example, if you were in a strange city, and you saw somebody in shopping mall wearing a t-shirt the bore symbol identifying them as part of a small group that you belonged to, like a high school, or a hometown charity group, you would immediately feel a connection to this person. If you went up and introduced yourself, and identified yourself a as member of the same group of them, you would immediately feel a connection.

Another example. Imagine you are taking a long flight home from somewhere. You finally get to your airport; get off the go down to the baggage claim. As you are waiting, you notice somebody the same gender and age as you. And pretty soon you realize that both of your bags have not come out of the shoot yet. You both finally go to the service desk, only to find that both of your bags have been accidentally transferred to Miami. They are safe, and they will be returned within one week. You share a unique experience with this person, and you suddenly feel a certain connection. You have developed rapport.

There are many ways to develop rapport. The easiest is to match body langue, match the rate of speech, the words that they use. Another way that people try is to find as many shared past experiences, or shared likes and dislikes. Like you both played baseball as a kid, or you both hate the Bee Gees, or anything else you can find.

What the guy at this seminar said, was interesting. He said it’s much easier to develop rapport than most people think. The reason behind this is that people, from a biological perspective, are pack animals. We move in herds, or large groups. It’s almost automatic for us to get into rapport with people. It’s as if we are always subconsciously on the lookout for people that are similar to us, to get clues on how to behave.

This guys said that the easiest way to get rapport with anybody, be it a potential boss during a job interview, a client or a potential lover, is to simply relax, and allow the inevitable similarities to come to the surface. We have in us wonderful mechanism given to us by God or Evolution (whichever you believe) which makes this natural if you just relax and allow it to happen. Of course, if you look for differences, you will find them. But when you relax and allow the similarities to surface naturally, you’ll be amazed how easy it is to develop bonds with people that you don’t even know.

How to maintain those bonds is a subject of another article.

Social Proof and Authority – Powerfully Persuasive, Or Horribly Evil?

Two of the most powerful and effective means of persuasion are social proof and authority. Social proof and authority are responsible or some of the greatest marketing stories of all time and some of the most horrible acts of cruelty perpetrated by societies led by evil and charismatic leaders.

Due to hundreds of thousand of years of evolution, the human brain has developed several “short cuts” in thinking. If you were a caveman living a hundred thousand years ago, it wouldn’t have served you very well to sit back and contemplate all your options when your whole tribe was on the move. Those that had a compulsion to follow the crowd generally lived long enough to reproduce, and pass on this compulsion to their offspring. Rebels didn’t.

Despite our tendency to fancy ourselves as independent thinkers and individuals, we are very strongly influenced by group thinking. Fashion, movies, bestsellers, product endorsements all make it much easier for us to make decisions. Our modern thinking brains are the same brains that kept us alive and thriving on the plains of Africa for hundreds of thousands of years, and they still operate on the same principles, despite what modern science may try and lead us to believe.

The other factor, authority, is as equally as powerful, for the same reason. Most ancient tribes had a single leader, or small group of leaders. When they made a decision, you followed it, or you were banished or shunned by the tribe. Those that had the compulsion to follow orders from those that had demonstrable authority usually did better than the rebels.

The most famous experiment that demonstrated this was one you’ve likely heard of if you’ve studied psychology. Researchers set up an experiment where they would ask a test subject questions, and then have another test subject give him an electric shock if he got the answer wrong. (This test was performed several years ago. Today if any scientist even proposed such an experiment he would be shunned from the scientific community.) The inside scoop of the experiment was that the leader, dressed in a doctors white coat, and the person receiving the “shocks” were both in on the experiment. No actual shocks were given, and the receiver only pretended to be in pain.

The person giving the shocks, however, didn’t know this. The test was to determine just how far they’d go in listening to an “authority” figure. Much to the horror of the testers, the test subjects (the people giving what they thought were real electric shocks) went much further than anybody expected.

A huge percentage of the test subjects continued to give “shocks” despite the receiver begging them to stop. Only a small percentage refused to do so. At one point, the receiver even pretended to be having heart difficulties. Even so, shocks were still obediently delivered.

If the shocks had actually been real, and not pretend, the voltages would have been enough to kill the test subjects.

Let’s recap, just so you understand the significance. Normal, everyday people, just like you and me, were persuaded to give a potentially lethal electrical shock to a complete stranger, despite his pleadings against it, simply on the word of an authority figure.

The test designers were so horrified by the results, they made sure an experiment of this nature was never performed again.

When you combine social proof, described above, and authority, you get a persuasive message that is virtually impossible to resist. Cult leaders, dictators, and unscrupulous marketers have known this, and have used this.

Jim Jones persuaded people, mothers with their children, to kill themselves. Adolf Hitler persuaded a whole country to willingly murder six million Jews.

These two can be used together to persuade people powerfully. If you are a salesperson, or somebody that persuades others for a living, these two tools can be extremely useful, if used ethically.

When you persuade using these to influence factors in a win-win situation, you will be unstoppable. You can make more money, and attract more lovers than you ever thought possible.

However, be careful. Just the slightest bit of unethical behavior can quickly turn against you. If you use these two techniques to persuade or manipulate people against their best interests, you will soon find yourself as hated as Adolf Hitler.

Be careful.

How to Persuade Others to Give You What You Want

There has been much debate over the last several years as to why the human brain became so large. Compared to our body weight, it is much larger than our nearest relatives, the other apes. Some of the leading theories are that we need large amount of brainpower for spatial processing. It has been argued, notably in Howard Bloom’s “The Lucifer Principle,” that the need to hunt via action at a distance (e.g. throwing a spear and hitting moving target) required quite a bit of mental development.

Others have argued that our brains developed such large size due to our need to communicate. But why so large? Scientists have known for years that other mammals communicate through verbal interaction. Dolphins, whales, wolves. This is certainly not related to humans. But why did human’s language become so much more complex than others?

It might be easier to understand when you change your paradigm of the purpose of language. Most assume that the purpose of language is merely to exchange information. Researchers are beginning to wonder if this is a foregone conclusion. Some argue that the entire purpose, the entire driving force of language is not to communicate information, but to persuade. Even when a simple communication of information is the apparent goal, the underlying intent, even if it’s subconscious, is to persuade. Persuasion with statistics is but one of the many ways to convince others of your way of thinking.

If you could remember back to when you made your first sound, you would probably recall being under a great deal of stress. You had just come out from the safety and protection of your mothers womb, and were thrust, painfully so, into a harsh and unfamiliar environment. You had to breath for the first time. It was cold. You couldn’t feel the familiar thump-thump-thump of your mother’s heart. Naturally, your first response wasn’t to shout for joy to the skies, or voice your appreciation for your new discovery, but more likely to curse the gods for your predicament.

Then a funny thing happened. The more you cried, the more attention you got. Attention that brought you back to what you were missing. Comfort, attention, protection. The more you cried, the more you learned that you were cause, and the new world in which you lived was effect.

As you grew up, that repeated over and over again, thousands of times. You had a feeling; you expressed that feeling through your voice and actions, in attempt to manipulate your environment. Sometimes it worked, sometimes it doesn’t. Many people go through their whole lives frustrated because it is not as simple as it was when you were a baby. When we all reach the age of two or so, suddenly a simple cry doesn’t bring with it the immediate and comforting response we expect. And that is both frustration and worrisome. Does that mean that our world doesn’t care that much about us any more? Or does that simply mean we need to change our strategy? To formulate a new way of expressing our desires with a greater probability to getting them realized by others?

Luckily, there has been a whole lot of study in that area. There are specific ways to structure your communication to persuade others to give you what you want. Good ways and bad ways. Ways that will leave a good taste in the mouth of those that help you, and those that leave them with a funny feeling that they’ve been had. Ways to help you out in the short term, and ways to ensure your long-term success.

Just as surely as you expected your mother to pick you up when you cried, you can be sure of others actions based on your communication. It’s not that the world doesn’t care any more, it’s just that you need to be more specific with your requests, and frame them in such a way that the person fulfilling your requests will be happy for doing so. There are numerous strategies and methods I will share with you over the next several weeks that will give you incredible power over others, so much so that they will enjoy doing that.

Stay tuned.

The Power and Danger of Persuasive Language

There’s been a lot written lately about persuasion. When I say lately, I mean the last thirty years or so. Before then, whenever somebody wanted to sell somebody something, they usually came up with some snappy advertising jingle, and put the product, along with the jingle or some slogan in front of as many people as possible, in hopes that they would be convinced to buy this product. Advertising agencies were the ones that generated the jingles and the slogans. Company execs would pay a huge amount of money to these advertising firms in hopes of creating a memorable meme, or what Mark Twain called “Ear Worms.”

That way the product would be magically attached to this earworm and when people decided to buy a product, that would be the first one on their minds.
Because most people have inherent experience being persuaded to do things, clean your room, finish your vegetables, and everything else humans get conned into doing, they felt that learning persuasion, as a science wasn’t something that needed to be done.

Enter NLP.

In the seventies, a group of guys discovered some incredible language patterns that some therapists had learned to use on their clients with almost magical success. They modeled these patterns and found that when string words together in a certain way, they would have a certain effect. If this sounds similar to coming up with a jingle or a slogan, you are absolutely correct. The difference between them and a jingle or a slogan is that these new patterns had more of a scientific basis them. Jingles or slogans were generated largely by how the ad executives felt about them. How they thought they would work based on their feelings.

These new patterns had a certain degree of structure and repeatability. Meaning that a message structured the same way would generate the same effect in various individuals on consistent basis.

With jingles, they sort of “hoped” that they would work and just threw them out there. Many times when they didn’t work, they would blame the market, or the economy, or the product. They never really sat back and said “Jeeze, this jingle really sucked ass.”

Language patterns on the other hand, had a consistent effect, regardless of the market, or the product or the economy.

But with this new language technology, another problem exists. Before, people had to really focus on creating a good product that many people would get real value from. With these new patterns, it became possible to create the illusion of short-term value that would slowly fade over time, leaving a bad taste in the consumer’s mouth. It became easier for people to focus less on the steak, and more on the sizzle.

The thing the many of these persuasive language-using salesmen don’t understand is that when they say, “sell the sizzle, not the steak,” the underlying presupposition is that the steak is a quality steak, not some old leathery piece of meat that has been in the freezer for six months.

With this new language technology, it has been possible to sell the sizzle, when the steak is really not worth your chewing effort.

If you can combine a decent product that will provide long term value for your customers, with some of these persuasive language patterns, your success is virtually guaranteed. Not only will people be convinced to buy your product over all of your competitors, but also their appreciation of your product will generate sales and referrals and additional income for you.

That is what they mean when they say “Win-Win.”

How Other People’s Criteria Can Get You Everything You Want

I was sitting in a bookshop the other day, like I like to do, as those of you that read this blog on a daily basis have noticed. And I saw some guy walking around the shop giving out his business cards. He was very bold. He would just walk up to somebody, introduce himself, and give a quick introduction, and then before his mark knew it, they were holding one of his business cards. I wasn’t near enough to listen to what he was saying to people, because I was sitting in the coffee shop section of the bookshop.

I was reading this interesting book on metaphor. The book was talking about how all word are really metaphors for things that, with our limited capacities of understanding, can only approximate through our language. The best we can do as communicators is share our metaphors with each other, and hope that our underlying understanding of what it is that we are talking about overlaps enough so that we can communicate our ideas and feelings to each other. Sometimes though, when people communicate, there are several different meanings on several different levels, and you can never be quite sure what it is that this person is saying, even if you can lip read and have a clear view of their mouth.

But as this guy kept handing out his business cards, and judging by the expressions on the faces of the people that were on the receiving end, I got the sinking suspicion he was trying to sells something. I don’t think he was giving out free information like how to keep your car in tip top shape or how to make sure that when you bake your thanksgiving turkey it comes out with a moist juicy inside, and a crunchy delicious outside. I got the sinking suspicion he was a network marketer of some sort.

And judging by his approach, he seemed to be going for the shotgun marketing technique, or what is sometimes called the spaghetti marketing technique. This, as you are well aware, is when you throw your pitch to as many people as possible, and inevitably you will get a few that buy into your ideas. If you do this enough, you will likely be successful, so long as you follow the old ABC rule of sales: Always Be Closing.

“That works, but it takes a lot of energy. And the thing is, for every sale you get; you are going to have a few people that are angry that you approached them. Which is fine, you have a thick skin. But some people starting out, that’s not the best way to go.”

I heard a voice from behind me say. I looked, and I guess it was obvious that I was watching this guy.

“Oh?” I said.
“What do you recommend?”

“Well, the best way is to have a business card with a website on it. Then just give out the business card to as many people as possible, but without asking for a sale. Just tell them to visit the website if they are interested in the general kind of products you are offering. The on the website you have information about your product, and an email form to fill out if you are interested in more information. The people that fill in the information are called warm leads. These are much easier to convert to sales than cold leads, like that poor fellow is trying to do.”

“Hmm, sound interesting.” I said.

“What do you do when they say they want more information?”

“It’s all about criteria. All you need to do, is to find out what’s important to them. Once they tell you what’s important to them, all you have to do is show them how they will satisfy that need in buying your product.”

“Interesting. You are in sales, I take it?” I asked him.

“Oh, no,” he said.
“I’m an architect. I just like studying human behavior as a hobby.”

“So where did you learn this?” I asked him.

“I took a seminar from a guy a few years back, and he said that selling things to people, ideas, products, new behaviors is all really part of the same structure. People are a walking set of unmet needs. And these needs go very deep. He said that when you can elicit just one or two of these needs, and show them how it can be satisfied by one of your products or ideas, or new behaviors, they will not only eagerly accept it, but they will thank you afterwards.”

Hmm, interesting, I thought, turning back to my book on metaphors. In case you’re interested, the book is “Metaphors We Live By,” by George Lakoff. It’s fascinating, and I highly recommend it.