Category Archives: Sales Skills

The Strangest Purchase I Ever Made

I’ll Take It

Due to the overwhelming response to something that happened before I even knew that I wasn’t aware of it, I’ve decided to do what most everyboyd already figured out. Which is precisely what you’ve probably been thinking.

Exactly.

My tale starts out with a vague feeling of déjà vu, although not quite. I had walked into this shop, and I’m positive I’d never been in there before, but for some reason I knew where everything was. Not that that is such a big deal, because most shops are pretty much laid out with the customer in mind, and to make it as easy as possible for them to make a purchased and get on out without excessive lingering.

But something about this store seemed odd, but at the same time, strangely familiar. The shopkeeper even looked at me with a sort of expectation, like I was in there a week before and I’d just come back to finalize my purchase or something. But then again, it may have all been my imagination. That has been happening a lot to me lately.

Déjà vu is an interesting, widely experienced, but often misunderstood brain phenomenon. It seems to happen at random, so they can’t really do any experiments to reproduce the effect. And they can’t very well hook electrodes into people’s brains, and have them sit around in a laboratory waiting to get hit with passing cloud of déjà vu.

According to various esoteric theories of probability and philosophy, combined with a few cold and hard facts about the known universe, there may very well be an infinite number of worlds just like this one, but only with sleight differences. The theory goes that since the universe is infinite, there are an infinite number of particles that can combine in an infinite number of combinations, making every possible combination a highly probable event. So somewhere in some corner of the universe is somebody just like you, reading a post just like this, sitting in a chair just like that, only something is slightly different. Like instead of that thought that just entered into our head, your counterpart in the parallel universe is thinking the thought that you are about to think, or perhaps the same thought that you thought the same time yesterday.

They theorize that déjà vu is some kind of vague and brief connection between you and one of your other universe counterparts. Some kind of a long distance resonance between bodies of particles that happen coincidently share congruence before phase shifting into randomness.

Our eyes only connected for about a second, before I realized my feeling of connection wasn’t backed by any game plan, so I just broke off eye contact, like you do when you are too embarrassed to say anything, and you’d like to just pretend your eyes never met. But our eyes did meet, and I could still feel them following them throughout the store.

“Did you forget something?” She asked.

Wait, what?

“Huh?” I turned, surprised.

She looked around helpfully, and then looked at me with her head cocked.
“You weren’t carrying any bags, did you put something down that was in your pockets?” She asked with genuine concern.

My pockets. I stuck my hands in both of them. Nothing there but my keys, and my wallet. Which is what I always carry when I leave the house. No bag.

I shook my head, and stood hoping for some more unsolicited information that might help me out.

“Did you change your mind? About the machine?”

Machine?

“Um..” I started. Not sure. Starting to feel a real desire to get the hell out of there.

“I can’t really go any lower. It does sound it could be very useful to you. It does come with a three month guarantee.”

I had an idea.

“Um, could you show it to me, once more?” I asked. Staring directly her, so I wouldn’t look in the opposite direction by accident, and look like an idiot. (Who am I kidding here?)

“Sure.” She said, smiling and pulled out a catalogue. It was big, and thick. About half as thick as a phone book. It looked very expensive; all the pages were glossy and full color. She was slowly thumbing through the pages; I couldn’t quite glimpse what sort of things was in there. I stepped closer to get a better look.

“Aha, here it is.” She announced, turning the book around so I could see.

I was looking at that? What in the world. I checked the price. Sixteen thousand dollars. She must have noticed my eyes.

“As I said before, I can go as low as twelve thousand. We’ll scarcely make any money on this.”

I have to admit, even though I wasn’t quite sure what you would use a contraption like that for, it sure looked nice. Twelve thousand really wasn’t that much, considering. What the hell.

“Uh..” I started. How to start.

“Payment is, uh…” I hoped she’d finish for me. She did.

“Don’t worry sir, we won’t need to check your credit again.”

Again? Wait, if they ran my credit, that would mean…

“Ten percent down, and then the balance is up to you. Most of our customers secure financing on their own, but with your unique circumstances, that won’t be necessary. As I said before, you can just pay us twelve monthly payments on the balance. No interest.”

That did sound like a pretty good deal. What the hell.

“Ok,” I heard myself say.
“I’ll take it.”

That was just when I’d noticed the wedding band on my finger. When did I get married? I just hoped that my wife, whoever she was, wasn’t going to be angry at this purchase.

To be continued…

(And now for something completely different)

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Success with NLP

Success with NLP

Quickly And Effortlessly Overcome Objections

Oh Yea? Says You!

So the other day I was having an argument with a friend of mine. Not really an argument, although it could have easily turned into one if either one of us had a hugely vested interested in our opinions, which we both agreed were merely opinions. We’d argued/discusses several issues at length enough times to know that pretty much either issue we choose, it’s fairly easy to shoot holes in each others arguments, and we almost always end up agreeing to disagree.

One of the things we do sometimes is to play devils advocate one each other, if that’s even the right term. We pick an issue, an issue that we disagree on, and which is highly controversial, such as gun control, or abortion, or animal rights, and argue the opposite that we normally would.

I actually met this guy several years ago in a sales seminar, and that was one of the ways they taught us to overcome objections, was to put yourself in the customers shoes, and come up with as many objections as possible. The seminar itself was based on the overcoming objections part of the sales process. One of the things we learned was that the best way to overcome an objection is to not only defeat it, but to bring it up before the other person even thinks about it. In technical terms this is called “pre framing” as opposed to “re framing.” When you reframe something, you take an already stated objection, and try to twist it around so it’s not such a big objection. The problem with this is that many times, by the time the person has formulated the though well enough to present a coherent objection, they’ve usually been thinking about it for a while, and it’s pretty well entrenched in their mind.

So a great way to get rid of objections is to simply reframe them before they come up, or preframe them. That way when the client starts to formulate the thought that would have otherwise turned into an objection, instead they’ll think what you want them to think.

Here’s a great example that I witnessed in real time, several years ago. While you may object to the content of my example, the structure of how the particular objection in question was handled before it came up was particularly elegant. I was eating dinner at a restaurant with a group of guys. One of the guys, who was around 40 years old at the time, liked the younger ladies. He wouldn’t date anyone older than mid twenties. (If you find this distasteful, please press on. The example lies in the structure, not the content.)

At the time of this incident, the TV show ER was really popular, and starred George Clooney, who was the latest heartthrob. I believe at the time Clooney was late thirties. So my friend was flirting with this young waitress. I don’t think he intended to actually follow throw, he was just practicing his “game,” so to speak.

They were flirting back and forth, with eye contact, and conversations that lasted jut a tad bit longer than your normal waitress/customer interaction. He asked what she did when she wasn’t waitressing. She mentioned that she was in nursing school. He smiled and said, “Oh, you want to be like on ER, right?” And she blushed, as it was obvious that she liked that show, and at least entertained the idea of being a glamorous nurse like on TV.

So my friend, noticed a golden opportunity to preframe the “how old are you” question, that younger girls sometimes ask seemingly older guys. While she was still smiling about the thought of being a nurse “like” on ER, my friend says:

“Me and George Clooney have the same birthday.”

Now if she fantasized at all about being a nurse on ER, she surely fantasized, at least a little bit, about George Clooney. And my friend put himself in that same category in her mind. If he decided to pursue this girl (he didn’t,) and the age question ever began to arise in her mind, she would remember him having the same age as George Clooney, and of course she wouldn’t have a problem with George Clooney, so the age question was deflected and dismantled before it ever came up.

When I asked him later on how he was able to think in the moment like that, and preframe a pretty powerful objection right there on the spot, in real time, he told me it was simply through practice. He had dated quite few younger girls, and they would inevitably come up with the same questions. So what he did was to write out all the questions he got over and over, on some business size cards. And everyday, while he was taking the train to work, he would flip through the cards, look at the questions, and think of the best way to answer them that would respect the questioner, and also put himself in the best possible light.

He said that after he did that for a while, he began to see the questions coming long before they were ever actually expressed verbally, and easily preframe them. After a while, they never, ever came up again, and he enjoyed much more success (take that however you will) with his pursuit of dating younger girls.

In that sales seminar I went to, they taught us the same thing. To make a list of all the objections you get on a regular basis, and figure out the best way to answer so that you’re not disregarding or disrespecting your client, but you’re also putting your product or your service in the best possible light.

If you take the time to actually write down the objections you get the most, and practice going over some possible answers, you’ll find that they begin to come up more and more, and you’ll even be preframing them conversationally without even realizing it. To the untrained eye, they will seem to have magically disappeared.

Another thing we learned at the seminar was a way to increase mental flexibility and open mindedness. And that was through purposely arguing a point that you don’t believe in, with a willing partner. Take an issue, like some of the ones I’ve listed above, find a willing partner, and choose opposite sides that you’d normally take, and let the battle begin.

Use all your skills of persuasion and sales to convince the other person, while resisting their argument (which is the way you really feel). Do this few times and you’ll never look at the same old issues again.

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Success with NLP

Success with NLP

Relentless Expansion

Should You Learn To Fight?

Recently I’ve been hearing a lot of talk about colonizing other planets. Well, maybe not so much as hearing as I’ve been reading many articles on the Internet about the subject. You know how that goes, you find something online, you find this pretty interesting, and you read more and more about this, and click around on the links, and pretty soon you find that you suddenly have developed an interest in this topic that you only maybe were vaguely aware of before now.

When I think back, I think it was all started by something I saw on TV, some crime drama involving some guys that were on this privately owned space ship that offered millionaires the chance to go into orbit for a few days. One of the characters mentioned that this is the golden age when it comes to space entrepreneurial ship. Whether that’s actually true obviously remains to be seen. But it doesn’t take much imagination to see the correlation with Europeans setting out across vast unknown bodies of water search of new lands hundreds of years ago to setting out across space to set up colonies on other planets.

Of course, then there’s that recent movie that is a fairly thin metaphor of what to do when you meet up with people already living in the new area that you’d like to colonize. Human strategies have ranged from killing them, joining them, assimilating them, and pitting them against one another.

Probably the most useful strategy, and resulted in the spread of the most culture, at least according to some historians, is Alexander of Macedonia, or Alexander the Great as he is commonly referred to. He lead a coalition of Greek forces across Persia, and to this date is the second greatest conqueror of all time, if you measure how great a conqueror is by the amount of land they took over. In the number one position is Genghis Khan. An interesting side not is that Genghis Khan was a peasant who’s parents were murdered by a rival chieftain, and yet he rose to become the greatest conqueror in human history, while Alexander was born into a royal family, and inherited his kingdom, which already had quite a bit of support from the various Greek city states when his father was murdered. So you don’t need to be born with a silver spoon in your mouth if you want to conquer the world.

But while Genghis Khan swept through land with fury and terror, and slaughtered everything in his path, Alexander took a more diplomatic approach. Much of the land he conquered, he didn’t even have to fight for. The Persian Empire at that time had undergone quite a bit of upheaval, and they were spread far and thin. Many times Alexander and his troops would ride into a city, and the city government would simply switch their alliance from Persia to Alexander.

But one thing that Alexander did that helped spread Greek culture throughout the world was to encouraged his men, at least the single ones, to take brides from the new cultures. Often times he would pick up fresh soldiers from the cities, and many of his soldiers would stay and build new lives. Of course, this wasn’t always the case. When Babylon fell to Alexander’s troops, he gave them free reign over the city. They raped, plundered, murdered and burned the city to the ground, as was fairly common practice back in those days. (And unfortunately today as well in many places).

Another interesting strategy is the divide and conquer strategy. This was used particularly effectively by the Catholic Church during the colonization of South America and part of Asia in the 1500’s and 1600’s. First they would send the priests, who would convert as many people as possible, including the leaders. Of course, not everybody would convert, and would stick to the old “pagan” religion. Including in some that converted, and some that didn’t would of course be those involved in government. Once there was sufficient division in the ruling classes, then the solders would come, their jobs having been made much easier by the priests that preceded them.

This was attempted in Japan during the same time period, but all the Christians were expelled, or executed before they could finish their plan.

Anytime you want to expand influence into a new area, there is going to be resistance, and there are always several different strategies to take to best overcome the resistance. Brute force, cooperation, or subversion, it depends the desired outcome, and what an appropriate level of risk you’re willing to take, and what skills you possess and how they could best be used. I doubt Alexander or Genghis Khan could have gotten very far by sending in priests. I also doubt that the Spanish Conquistadors would have done well with Alexander’s or Genghis Khan’s fighting strategies, as they required open fields, and many men galloping furiously on thousands of horses. That strategy doesn’t work well in the jungle.

One interesting, and some say natural, application to all these battle, warfare, and conquering strategies is in business. Classic books on warfare, like Sun Tzu’s “The Art Of War,” And Miyomoto Musashi’s “The Book Of Five Rings” are usually found in the business section of the bookstore.

The huge success of the British Empire was largely do it’s effective application of these strategies of warfare to business. One could argue that English is the second most spoken language in the world today, behind only Mandarin, is due to the effective application of timeless warfare strategies to business purposes.

If you own a business today, whether it is a twenty-year-old brick and mortar shop, or an online start up that you are doing in your spare time, it might help to keep some of these ancient warfare strategies in mind.

Because I guarantee you, whatever it is you are trying to sell to your customers, there’s several other people fighting for their attention, and would be pleased as punch to get their business instead of you.

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Success with NLP

Success with NLP

How To Unleash Your Powerful Potential

Why You Should Study NLP

Have you ever been window-shopping, and maybe decided to venture into a store to get a better look, and one thing led to another and you ended up buying something that you hadn’t set out to buy that day? Or maybe you were kind of in the market for something, like maybe a TV or something, and weren’t quite ready to make a purchase, but you came across a salesperson that somehow seemed to make buying a TV that day the most obvious choice in the world?

We’ve all had the experience of being hounded by a salesperson that just wouldn’t take no for an answer, and know what it feels like to be on the receiving end of hard sell after hard sell. You know a salesperson is desperate for a sale when they relentlessly follow you around despite your clear indications for them to take a hike.

So what’s the difference? Why does on salesperson seem to be helpful, and when you do make the decision to buy something, you feel grateful and want to tell your friends about him or her, while other sales people, they just emit an aura of desperation that triggers every single one of your warning signals?

Or more importantly, if you are trying to persuade somebody, whether it is in direct sales, marketing, or other form of persuasion, how do you be the first salesperson and not the second one?

Most people will tell you that being able to sell things is a natural gift that you either have it, or you don’t. Like a guy being a “natural” with women, wherever he goes, women follow. And no matter how hard you try to emulate him, you just can’t figure it out.

Part of the problem with so-called “naturals” is that they themselves have no idea how they do what they do. Unless they’ve gained their skills through long concentrated practice, they likely have no clue what makes them such a persuasive and charismatic salesperson. And unfortunately, many books on sales are written by these “naturals” and aren’t all that helpful, as they don’t really know how to describe what they are doing in a way that makes it easily repeatable by others.

They may say things like “respect the client,” “develop rapport,” “be sincere,” but these are particularly vague. How exactly do you “respect the client?” What is the best way to “develop rapport?” if you ask ten different successful salespeople these questions, you’ll likely get ten very different answers, which will likely be just as vague and unhelpful.

Enter NLP.

NLP, or neurolinguistic programming was developed as a powerful modeling tool to figure out exactly what these “naturals” were doing that made them “naturals.” It all started with therapists. Most people, when they think of therapy, they imagine going to a shrink every week for many years, and talking endlessly about childhood problems and parental issues (like Tony Soprano). But when NLP was first developed, they studied a few therapists that could “fix” people in just a few sessions.

Somebody would have this deep emotional problem, they’d go see one of these “naturals” and in a couple of weeks, through three or four sessions, their problem would be completely obliterated. And these weren’t your basic problems like not being able to smile at a pretty girl, or ask your boss for a raise. These were deep emotional problems that had to do with sexual abuse, alcoholism, and other serious relationship issues.

So how did they do it? The interesting thing is when one of the co-founders of NLP, Richard Bandler, showed one of these therapists her specific language patterns, she was surprised. She herself didn’t even know that was how she was doing it. Bandler basically showed her that she was using the same language structure over and over again with her clients, and it was creating magical results. Much better than that stereotypical image of a useless psychiatrist who just sits there and says, “how do you feel about that? What do you think that means?” over and over again.

Through the creation of NLP, people were suddenly able to model excellence in human behavior and human communication. By asking the right questions, and paying attention to the specifics of the communication structure, they were able to figure out exactly how those “naturals” were doing what they were doing.

And a major part of their “natural” abilities was a strong belief about their capabilities. This went far beyond affirmations in the mirror every morning. This was a deep, powerful subconscious belief that they totally capable of doing what they were setting out to do, whether it be curing a child of his bedwetting, or selling a fifty thousand dollar car to somebody who was merely “looking around.”

There were subsequently several method and procedures developed in NLP to install these beliefs in people, or for people to install them in themselves. It became possible to become a natural without experiencing the random childhood that produced a natural salesperson or therapist. As Richard Bandler put it, with NLP, it’s never too late to have a happy childhood.

There is a huge amount of free NLP information available on the web, and there are several great sources of self study NLP courses, as well as NLP based self development products. With NLP, there really isn’t any reason why you can’t be a natural in your chosen field.

One powerful program that many people have been having massive results with is success with NLP. If you check out this website, you’ll find that this is just one of the many programs that uses NLP to help you become successful in any field you choose.

Success with NLP

Success with NLP

One thing about studying NLP is that it is by no means a “quick fix.” Many of our beliefs that we’ve been carrying around for a while can take some effort to re engineer, but once you do, you’ll be amazed at how much you can accomplish in life. Take a look at success with NLP and see for yourself.

Many people discover that once they start down the path of self-development with NLP, they realize that the sky really is the limit, and studying and mastering NLP becomes an obviously essential skill of life.

Beware Of Covert Persuasion

Three Types Of Sales

If you’ve ever bought a car, then you are familiar with something called “sales resistance.” As soon as the salesman or saleswoman came walking up to you, your defenses automatically went up. Another name for this is “conscious resistance.” It is widely believed that one of the functions of the conscious mind is to prevent extraneous and harmful ideas from invading our brains. To protect us from getting duped.

There is lot of information regarding the so-called “conscious” and “unconscious” mind. Sometimes the second is referred to as the “subconscious” or the “non conscious” or even the “other than conscious.” Talk about these things can tend to get fairly esoteric and metaphysical in a hurry, which can be less than helpful if you are looking for a specific solution to something. Think of your conscious mind as things that your brain has decided that you “need to think about” and the unconscious (or whatever else you want to call it) everything else. These things you’ve either done them enough times, or God or Mother Nature has decided through evolution that we needn’t worry about these things.

Your heartbeat, your breathing (most of the time), driving to work, scratching your nose, that memory of that time back in third grade when that girl did that thing that you thought meant one thing, but really meant something else. All of these are considered “automatic” and no needing conscious thought, until something specifically calls them to mind.

There’s nothing mystical or metaphysical about it, it is just a conservation of brain bandwidth. If you had to think about all those things, all the time, you’d go nuts, and end up in the corner babbling to yourself. Maybe there were some people who walked around holding all those thoughts in their minds all the time, but they likely were to busy thinking about all those things to reproduce, so there genes didn’t get passed down.

The commonly accepted belief is that we can pretty much hold between 5 to 9 things in our conscious thought at any given time. Once something new comes in, the oldest one drops off into unconsciousness. It’s still there in our brains; it’s just that we don’t access it because our brains have decided it’s not important enough to keep in our memory.

There are plenty of cases where witnesses to crimes supposedly couldn’t recall certain events, but under hypnosis they were able to come up with enough information to help get a conviction.

Back to the approaching car salesman. As soon as you see him coming up, your brain goes into defensive mode. He represents a threat, because his overt intention is to get you to give him a bunch of money. His job is to convince you to believe him enough so you’ll hand over a stack of cash (or sign a lengthy finance contract) based solely on his description of this item for sale. Since this represents quite a large amount of money, or resources, you are on high alert, as there is a potential for serious damage.

Those 5 to 9 things that you can hold in your brain suddenly are cleared and room is made to scrutinize his offer with as much brain bandwidth as possible. You suddenly forget what you want to eat for dinner, that report that you were worried about that you forgot to write before you left for work on Friday, and which of your kids’ friends house he wants to sleep over at tonight.

If you’ve ever sold anything, and felt that huge anxiety that comes with trying to persuade customers, this is why. They are looking at you with much more scrutiny that most people face. Even public speaking, while terrifying for many, doesn’t involve as much scrutiny as trying to sell somebody something. Especially a big ticket item like a car. Unless you are selling from the podium, there’s a good chance that while most of your audience is sitting there politely listening to your speech, they are also planning their shopping list, wondering what to buy their boyfriend or girlfriend for their next birthday, and so on.

The whole of sales strategies is designed and developed to overcome this “sales resistance” and convince the customer that they would be better of giving you their money in exchange for something than they would be to keep their money and get nothing. This can be incredibly difficult, but if can also be incredibly lucrative if you can figure out a way to do it consistent. There are three basic strategies that sales people use.

The Hard Sell

This is the most belligerent of the three. The salesperson hammers away at the prospect, and through brute force of willpower, overcomes the potential buyers resistance. This is the most confrontational, the most anxiety producing, and requires the most amount of mental energy. This is why most normal people loathe going to a car dealership. They fear, many times rightly so, that they will be hammered until their resistance is futile, and the best choice is to accept the salespersons offer, and then slink home, convincing themselves they made a good deal.

The benefits of this, from a sales perspective, is that most people really don’t have that strong of a resistance. After only twenty minutes or so, most people start to show signs of starting to cave.

The drawbacks are obviously a huge amount of stress and pressure, which can lead to health problems such as high blood pressure, not to mention to coping strategies salespeople are commonly known to adopt to deal with this stress, like smoking or drinking.

The Logical Sell

This is just laying out the features and benefits of your product, and hoping the customer decides to buy your product. Many times people that use this strategy are referred to as “order takers” because there’s not a lot of persuasion going on. Most retail outlets rely on this method. Give the customer as much information as he can handle, and hope he buys your product.

The main benefit of this is this is not confrontational in the least. Even if the customer decides not to buy your product, he will likely remember you as a helpful and friendly salesperson.

The main drawback is you likely won’t make a great deal of money using this strategy. You may very well eke out a living, but in most cases the pay is not that spectacular. Jobs that are highly paid that use this method are hard to come by, and usually involve working for a company whose reputation is doing a lot of the convincing for you. In order to make money this way, you need to get yourself in front of a lot of prospects, which can produce stress and anxiety almost as much as in the hard sell scenario described above

The Covert Persuasion Method

This is by far the most lucrative, and causes the least amount of stress and anxiety. This is based on the idea that all decisions are made on an emotional level, rather than a logical level. And by structuring your communication to elicit the proper buying emotions, the sale is easy. Probably the most surprising thing to most people is that you don’t really need to talk about the product at all to elicit the customer’s buying emotions. This is why it is referred to as covert persuasion.

The main drawback is that this takes quite a lot of face to face practice, and requires a lot well developed skills, like reading body language, facial expressions, using specific language patterns and using your mannerisms and gestures in specific ways.

There are a few people that are really good at this, and they make tons of money, and work a lot less often, and lot less hard than most people. If you’ve ever wandered into a store, not really sure if you wanted to buy something, and just from asking a few questions, and getting a few answers, you felt really compelled to buy something, you’ve likely experienced at least one aspect of covert sales.

Any method that is designed to move your emotional mind, rather than your logical mind, is using these methods.

These are much easier to do in a TV commercial, or a well-crafted newspaper or magazine add than they are face to face. The difference is that ads you see on TV are designed to hit the emotional hot buttons that we all have, like sex, safety, belonging to a group, etc.

To use these face to face, you need to elicit the individual hot buttons of the person you are speaking with, and then covertly fire them off while talking about your product, and then covertly connecting those emotional hot buttons to your product or service.

If you want to have some fun, next time you see a particularly persuasive ad on TV, try and figure out what emotional hot buttons the writers were trying to hit, and how they did them. Be careful, because many times their intention is only that you remember their product name, so next time you are in that market for that particular product, theirs will be the first one you think of. If that happens, they’ve successfully snuck their products name past your conscious resistance.

Be careful. It can be disheartening to discover that a many of your decisions and desires were covertly put there by skilled advertisers.

The best defense, of course, is a good offense. Before you buy something, make sure you have a clear, logical reason, and that it satisfies your criteria that you decided on before going to the shop or the dealership or website.

The Power Of Influence – Tool Or Weapon?

Do You Know When Your Strings Are Being Pulled?

There are two laws of influence that can be used in a particularly powerful combination. These two laws have been identified by Robert Cialdini in his bestselling book, “Influence, Science And Practice.” If you are interested in influence at all, and would like to either become better at it, or just to understand how pretty much everybody around you is using these techniques, you should read this book.

There is a vague belief that persuasion is kind of an “art,” and that people that are good at it are like musicians or painters who are born with some natural talent. But Dr. Cialdini has shown beyond a shadow of a doubt that persuasion is indeed a science, rather than an art. A science that can be learned and applied either to benefit an individual, a company, or the leader of a nation.

There are several examples of how these principles of influence have been used without much concern for ethical considerations, but they still work nevertheless.

There is one fantastic example that comes to mind, which I’d like to share with you today. This was illustrated in “Influence.”

The first principle this involves is one of “commitment and consistency.” This is the idea that people are much more willing to do something if they have already publicly stated they will something, or have done something before that is similar.

A great Internet example is “click through.” If you visit a website of somebody trying to sell you something, you’ll likely have to click through several different pages to actually get to the point where you type in your credit card number. The reasoning behind this is people are much more likely to take the next step if they’ve already taken several previous steps.

If you land on some web page, and read some advertising text, and there is a button at the bottom that says “Buy Now!” The percentage of people that click on it is fairly low. But instead, if you shorten your sales page, and on the bottom is a button that says, “Click to Read More!” You’ll get much more people clicking through. Once you get visitors to click through three or four pages, they’ll be much more likely to click on a “Buy Now” button.

Another example is in jury trials. When they finish a trial, and the jury convenes they will often conduct a “straw vote” meaning that just give their first impression, guilty or not guilty, before the jury starts to discuss the case. Here’s the interesting part.

In jury deliberations where each juror publicly states, out loud, whether they feel the defendant is guilty or not guilty, the deliberations last more than twice as long as those where they jurors submit their initial guilty or innocent vote via anonymous slips of paper.

When people state their opinions out loud, they are much less likely to later change them. But when they submit their opinions in private, on an anonymous slip of paper, they later change their minds rather easily.

Another principle is one called scarcity. I’m sure you are well aware of this. Limited supply. Sale only lasts for two days. Only the first one hundred customers.

Study after study shows that people will give something a much higher value when they think it is scarce. A group of researchers did an experiment where they had people sample a cookie. In one case, they convinced the samplers that there were plenty of cookies, and the test would be going for quite a while, etc etc.

Then they told a different group of testers that the cookies were a limited batch, and it was a recipe that was only being tried out for a short period of time, and the testers were lucky to be in on the experiment. Keep in mind the testers or samplers were never sold anything, so there was no buying pressure.

The results? The samplers who were told there were many more cookies of the same kind gave it an average rating. The testers who were told that it was a small group of cookies, and they were a select group of testers gave it an excellent rating.

But they were the same exact cookie. Simply by telling people it was scarce, it made the cookie taste better.

Now for the powerful, Christmas time combination. I have no idea if this still happens today, but this story was illustrated in “Influence,” the book I mentioned previous.

There was a toy manufacturer. They made a toy, and put all kinds of TV commercials on, directed at little kids. They used all kinds of marketing tricks, mainly scarcity. Only a limited number of dolls made. Get yours today. Everybody wants this doll for Christmas.

Only when the parents went to the store to get the doll, they were all sold out. So they had to get a substitute gift for their kid. Then, a couple months after Christmas, they somehow found a hidden warehouse filled with these dolls. Of course, the kids saw this, told their parents, and their parents were pretty much obligated to buy the toy, as they had promised to buy it at Christmas but couldn’t find it.

Here’s how it works. Kid sees toy, bugs parent. Parents promises kid to buy them that particular toy. When buying time comes, toy isn’t available. Parent buys replacement gift. Two months later, toy reappears. Kid says, “But Daddy, you promised!” Daddy now has to go and buy gift.

Simply by manipulating the supply of the toys (scarcity) to increase demand, and depending on commitment and consistency (Daddy, you promised!) the toy company was able to double it’s Christmas sales. They sold a slew of replacement gifts (jacked up in price because of daddy’s guilt for not finding the promised toy) and then again a couple months later, when the original gift magically appeared, they had an increase in sales when all their competitor were suffering from a post Christmas slump

The beauty (or evilness, depending on how you look at it) of a plan like this is that this is almost impossible to defend against. What parent is going to tell their child they can’t have what the TV has said every other kid is getting? What parent is going to break a promise to their kid?

Everywhere you look, there are advertisements developed by companies who know and apply these principles on a daily basis. It helps to understand these principles so that you can use them yourself (in an ethical, win win scenario, of course) and to defend against them when they are used against you.

The Paradox Of Choice

Which Do You Choose?

Which would you rather have, a big juicy hamburger, or a cracker with some peanut butter slapped on top? How about a nice two-week relaxing vacation on the beaches of Hawaii versus a free coupon worth on rental from your local video store? Or how about a date with Megan Fox compared to that homeless woman you saw the other day?

These may seem like obviously easy choices. But what about these:

You are standing next to the train tracks. There is a split right where you are standing. There is a train coming. As it stands, the strain is going to veer left. You have access to a switch that can make the train veer right if you flip the switch.
You notice there is a stranded bus filled with school kids on the tracks to the left. If the train continues on its course, it will hit the bus and kill the kids. But to the right, there is one fat guy working on the tracks. If you throw the switch to change tracks, the train will avoid the kids, but it will kill he fat guy.

What do you do?

If you do nothing, a busload of kids will die. If you throw the switch, you will save the kids, but you will be directly responsible for killing some fat guy.

Or how about this:

There is a boatload of kids drifting down a river, about to plunge off a waterfall. You are standing on a bridge. There is the same fat guy walking across the bridge. If you run up and push the fat guy off the bridge, he will hit the boat and diverge it from the waterfall, and save the kids.

What do you do?

Many people polled in various studies would pull the switch in the first scenario, as they see it as an act of saving the kids. But few people would actually run up and push the fat guy off the bridge.

Why?

They (those they people again) did a study where they took some students and had them stick their hands in a bucket of water, and then guess the temperature. Then they had the same students stick their same hands in the same water, but at the same time, they had them stick their other hands in another bucket of water, that was either really hot or really cold. When the other bucket was really hot, they underestimated the temperature of the test bucket. When the water was really cold, they overestimated the temperature of the test bucket.

Or how about this. It is not uncommon for real estate agents to show a potential client a really crappy house in a really crappy neighborhood that is within their stated price range. Then they show them another much better house, in a much better neighborhood that is priced slightly higher than their stated price range.

They’ve found that this works really well to convince them to increase their price limits. By showing them the first house (which is owned and maintained by the real estate company) they effectively make the second house look like a bargain.

Restaurants have also found this trick works really well when selling wine. If they have a bottle (or several bottles) they are trying to unload at, say, fifty dollars a bottle, the wine won’t sell very well if it is the most expensive bottle they have. But they’ve found by adding another bottle, priced at seventy five to a hundred dollars, they increase sales of the fifty dollar bottle significantly. It looks better in comparison.

Our brains don’t’ like to choose in a vacuum. We need to have something to compare our choices to. If the choice is only to buy a bottle of wine or not, we usually will choose not. But if it’s an expensive bottle or a cheaper bottle, we’ll choose the cheaper bottle.

This is a known psychological trick that has been used in sales for many years. We like to feel like we have a choice, like we are smart enough to evaluate those choices and make the best decision that we can. But our short hand thinking process can easily be hijacked by marketers who want to sell us something that we really don’t need.

There is one simple rule to avoid being duped. Simply know going in, before being presented with choices, what is important to you, what price you are willing to spend, and what options you want. And compare everything you see only to your list of options and your acceptable price.

Of course, if you are a marketer, and you are trying to sell something, say online, it would help dramatically to include something similar that is priced significantly higher. That way people will think the real item you have for sale is a bargain and they will be much more likely to buy it.

For example, if you run a product review page, and you are selling item “X” for fifty bucks, try and find a similar item, with only slightly better features, for two hundred bucks. Item “X” will seem like steal in comparison.

Another trick that has been proven very useful in this regard is to include only a little bit of information about the first, more expensive item, and then very detailed information about item “X.” That way, item “X” will not only seem cheaper by comparison, but your potential buyers will feel much more informed, and feel they are making a wise buying decision.

Happy marketing, and don’t push any fat guys off any bridges.

Rapport Building Secrets That Will Skyrocket Your Persuasion And Seduction Skills

How To Master Body Language To Maximize Your Covert Persuasion With Seemingly Psychic Abilities

Several people have emailed me asking to write more about creating rapport. So today I’ll delve a little bit deeper into exactly how to create rapport, and exactly what to do with it. Many people have a misconception about rapport. The word seems to be thrown around in certain circles, mostly sales and seduction.

You can usually tell by the way it’s being used that most people aren’t really sure exactly what it is, how to get it, and how to test to make sure you have it. Another cool thing, (at least for guys) is that once you learn how to see it in other people, you can pretty much read a room fairly quickly, just by scanning everybody’s body language. You can tell who is into whom, who is fighting, who is wishing whom would leave them alone, etc. Most women, of course, are naturals at this. With practice, men can get just as good.

Let’s first talk about what rapport is. Rapport is a deep, usually unconscious feeling that you feel connected to somebody. You feel safe and comfortable. You don’t have your defenses up. For example, if you went to a Mets game, and you were the only one in the stands with a Yankees jacket on. You would likely feel very left out. But if while waiting in the hot dog line, you saw another person wearing a Yankee’s jacket, you would suddenly feel connected to them. You share something with them that you don’t share with all the other people around. And this would be regardless if they were a different gender, age bracket or ethnicity.

Another example. Lets say you are on a flight from Chicago to Nigeria. And you are sitting on a plane full of Nigerians. You start talking to the person next to you, and after a few minutes of conversation you realize that not only does she collect stamps, but also she collects stamps that were produced by previous Soviet Bloc countries (if they indeed exist.) You both know all the ins and outs of that particular niche hobby, and you have a long and wonderful conversation regarding methods and your respective collections, etc.

Both of the examples above are deep and powerful rapport. If either of people asked to borrow five dollars to buy a drink, you’d be much more willing if they were a total stranger you only exchanged a couple words with. There is one problem with both of the above. One, it was completely random, and happened by chance. Two, it is purely contextual. Meaning that so long as you are talking about stamps, or the Yankees, you’re allright. As soon as you deviate from those two topics, you’ll likely lose rapport rather quickly.

That is how most sales people, and most people trying to create “rapport” with would be boyfriends/girfriends go about doing it. They start a conversation, and hope to find similar interests, backgrounds, hobbies, etc. Sometimes it works, sometimes it doesn’t. This is what people usually mean when they say they are “trying to build rapport.” They are talking to the person and hopefully creating that feeling of trust and connection.

But there is a much more easier way. A much more powerful way, that cuts through any surface small talk filled conversation you might be having. And because it is not dependent on the conversation, you can still create strong rapport even if you are talking about something you both vehemently disagree on.

How do you do this? You simply match everything you can about the other person. No, I don’t mean go out and buy an outfit just like theirs. That would take too long, and they might suspect you are up to something.

You match their body language, and other non-verbal behavior, and everything you can about their speech. If they speak slowly, you speak slowly. If they smile when they speak, you smile when you speak. If they cross their legs, you cross your legs.

Many people are afraid they are going to get caught doing this. But this hardly ever happens. If they scratch their nose, and you stare at their nose intently, and then stare at your hand, and then bring it slowly to your nose, they’ll know something is up. Usually, however, they will have no idea. They’ll only know that they feel a strange connection to you.

Try this with a friend. Sit facing each other. Try to be as open as possible (e.g. no crossed legs or arms). And match each other’s body language as much as possible. Then talk about something you disagree on. Focus on keeping the match between your body language.

Then switch. Mismatch body language as much as possible. Then talk about something you both agree on.

What you’ll discover is that when talking about something you disagree on, your matching language has more of an effect than the subject you’re talking about. And likewise when you are purposely mismatching. Even though you are talking about something you both like or agree with, you’ll have this funny feeling that something is amiss.

So how do you test to make sure you really have strong rapport? Simple. After you’ve spent five or ten minutes on normal, everyday conversation, and you’ve slowly matched their body language, start to lead a little bit. This means that you move first, and see if they follow. Like lean back in your chair, or cross and uncross your legs, any small movement. Most often they will follow, without even knowing.

Once you get to this stage, you can use a number of any other persuasive techniques to get their agreement. If you are talking to a girl in a bar, you can ask for her phone number. If you were a salesperson with a client, now would be a good time to suggest moving to the next stage in the sales process.

Knowing this gives you great insight whenever you see a room full of people. Next time you are at Starbucks or a similar public place where people are sitting around in groups, take a look around. Who is in rapport with whom? Who is out of rapport with whom?

If you want to use this to help meet somebody, here’s a neat trick. Get close to them, wherever you are. Party, bar, friends house, Starbucks, wherever. And just get into rapport with them before you go and introduce yourself.

People have much more powerful peripheral vision and brain computational capacity than most of us realize. At all times, people are scanning the area around us and checking every single person to determine if they are friend or foe. We may be advanced, but we still carry baggage from our evolutionary days.

If you are nervous, and scared, and you go and approach somebody, they will know it before you even open your mouth. However, if you take the time to develop rapport with them before you talk to them, they will feel this as well. Their guard will be down, and they’ll be more likely to engage in friendly conversation without getting nervous or anxious about being approached by a complete stranger.

Despite how powerful the above methods are, this is just scratching the surface o how to develop powerful, unconscious rapport with people. Try these, and see how they work out. Have fun.

Sales And Seduction Tips From Milton Erickson

What The Creator of Conversational Hypnosis Can Teach us About Sales And Seduction

Every time you open your mouth, you have an intention. Whether this intention is conscious or not, planned or not, automatic or not, realized by you or not, this intention is there. Perhaps if somebody asks you the time, your intention is to behave in a socially appropriate manner without drawing undue attention to yourself.

If a homeless person walks up to you and asks for change, your intention is likely to end the uncomfortable conversation as quickly and painlessly as possible. For some this means to ignore him. For some it means giving him a dollar. For some it means an automatic physical altercation. As politically incorrect as it sounds, unless you set out specifically to volunteer in a soup kitchen or a homeless shelter, most people feel uncomfortable (for many, many different reasons) when approached by a homeless person asking for change.

If you are a guy, and you approach an attractive girl in a bar, your intention is likely to get her to like you, and perhaps more.

Most of these intentions are extremely vague, and largely unconscious. Very rarely do we stop and plan an outcome when somebody stops us on the street to ask us for directions or the time. Even though our response is automatic, we are trying to achieve an outcome of maintaining safety. Our automatic responses are largely based on protection, or defense.

Even the guy approaching the girl in the bar, although he has a somewhat conscious intention of getting her to like him, he is still likely operating from a frame of protection at the same time. He would love to be able to walk up to her, be as open and expressive as possible, make her laugh, show her his stunning personality and conversation skills. However, most of us guys are terrified of the public shame that the rejection of our advances would bring. So we hedge our bets, so to speak. We engage, but protect at the same time. This can prove extremely difficult.

The same goes with salespeople. Rejection can be awfully painful, even for the most seasoned veterans. Many times they approach the prospect with the same mindset of the guy approaching the girl in the bar. They’d love to proclaim how wonderful their product is, and clearly suggest that the prospect buy the product, but many are afraid to do so. One main weakness of almost anybody who has even been in sales is an inability to simply ask for the sale.

Most sales people beat around the bush, hoping the prospect will come to the conclusion on their own to buy the product. This rarely works. As most prospects usually need a nudge in the right direction.

However, there is another way. Actually a couple of other ways. Well, actually, lots of other ways, but I will only talk briefly about two of them. These were all “invented” by Milton Erickson, the father of conversational hypnosis. He came up with all kinds of powerfully persuasive conversation tools to help people overcome large life issues in a relatively short amount of time.

These two are very powerful ones that you can go out and use today, in a bar, with a girl, or with a prospect, or with your friends.

One is an indirect way of asking for the sale. This requires you be pretty good at reading body language, and facial expressions. The way you do this is to use what’s called an embedded question. Whenever you present a question to somebody, they will answer it, either verbally or not. But when you embed it in a sentence, then they don’t feel the pressure to answer it openly. But their body language and facial expression will give them away. Here’s how:

Say you are selling cars. You’ve been on the test drive, and your back in the office with the customer. They are still there, and they’ve been paying attention to you so far. You haven’t started talking about actual finances yet. You are still discussing whether or not they liked the car. You can say:

“Well, I don’t know whether or not you want to buy this car today, but before we talk about any kind of financial issues, let me talk to you about the extended warranty.”

Watch closely as you say the “buy the car today” part. If they seem like they are about to have a heart attack, you should probably hold off on asking them to sign a contract. If they seem to show any positive response at all, you’re in pretty good shape.

Same goes with the girl in the bar. You could say:

“I know we’ve been only talking for twenty minutes, and I don’t know if you feel comfortable giving your phone number to a guy you just met, but I think it’s important to be open when meeting new people. You never know when you are going to find somebody that could turn into a lifelong friend.”

Again, pay attention to how she responds when you say, “giving your phone number.” If she briefly lights up like a Christmas tree, she’s been dying for you to ask, and she’s into you. Proceed, and get her number. If she steps back and puts her hand protectively over her throat, you should politely excuse yourself.

That’s the “embedded question” method, and can be very powerful in testing how you are doing.

The other way is a bit more aggressive, and can be used by itself, or after you’ve successfully tested for a close. This trick is called the double bind. It involves giving them the illusion of a choice, when in actuality, both choices are the same thing.

For example, with the car example, you could say (as you pull out the contract):

“So were you going to use your current car as a trade in, or did you just want to make a down payment?” Either way they answer, it presupposes they are going to buy the car. This is, of course tough to do on a big-ticket item like a car. It can work better with smaller issues. You can use this for every part of the sales process, when you want to escalate to the next level.

“So did you want to test drive a blue one, or a red one?”
“So were you going to finance through us, or your own bank?”
“Would you rather test drive before or after we talk about financing?”

This works really well with phone sales when setting up appointments:

“I am going to be in your neighborhood next week, would Tuesday at 4:00 PM be OK, or is Thursday at 6:30 better?”

And you can also use it on the girl whose number you got:

“Say this is George from the other night, we talked at Flankies. I enjoyed our conversation, and I’d like to see you again, for a cup of coffee. Which is easier for you, Tuesday evening at 8:00, or Thursday at 9:30?”

You can use both of these together for a powerful increase in your closing percentage. Test their “buying temperature” with the embedded question, and then “close” them with the double bind. You’ll be amazed at your results.

NLP Techniques And Powerful Sales Tips

How You Can Use NLP Techniques Today To Easily Make More Money

If you’ve ever bought something, or sold anything, or used anything that was either bought or sold, then you are aware of the incredibly massive flow of money that surrounds sales. Every single day millions upon millions of people buy stuff that they need, stuff they want, and stuff they may never even use.

And in many of those cases, there is a salesperson making a commission on the sale. It could be a face-to-face sale, it could be a sale made over the phone; it could be an affiliate sale over the Internet. No matter how you slice it, every day billions of dollars change hands.

Ever since Krosus of Persia came up with the idea of coins, the world has never been the same. You could earn this magical thing called money through your efforts, and with this called money, you could buy pretty much whatever you wanted.

Indeed, historians have noted that the first two industries that popped up soon after Krosus’ coins were casinos and houses of ill repute. The world’s oldest profession is twofold.

And in every transaction, everybody is making their cut. Here in Japan, if you want to go down to the Kimono shop and buy yourself a decent silk kimono, you’re gonna be set back at least ten thousand dollars. That is a prime example of everybody getting a piece of the pie.

Starting with the silk worm, the silk is somehow transformed into a piece of cloth, then dyed, then cut, then carefully stitched together into an exquisite pattern, then sold by a happy shopkeeper to a happy customer for ten thousand dollars, or more. And every step along the way, somebody is getting paid. A lot.

So how do you get your piece of the pie? How do you get in the game and get paid, just like everybody else? Learn to sell. And believe it or not, that is much easier than it sounds. People have been buying and selling for hundreds of thousands of years. Even other animals use a form of barter. The bee pollinates the flower in exchange for the raw material to make honey. The bee doesn’t give a whit about the survival of the particular species of flower, and the flower isn’t concerned with how the bee is going to use its nectar.

But nature has provided them the basis for a mutually agreeable business relationship. All that is required is that each participant holds up its end of the bargain.

And therein lies the biggest roadblock to selling. Whenever we humans we a salesperson, we are immediately on guard. We sometimes feel as if they are trying to con us out of our hard earned dollars. So we have this resistance. Once that resistance is overcome, our natural inclination of buying and selling can flourish.

How is that done? Through the art of rapport. When you build rapport with a client, they will trust you with their money. They will trust your opinion and recommendations, and they will likely buy from you.

How do you create rapport? Many sales techniques will teach you to make small talk, find areas of similarity, and compliment them on their shirt or their watch. Use their name several times in the conversation. While this may work it is not nearly as powerful (or as easy) as rapport building techniques taught in NLP.

How do you do this? By simply noticing their model of the world, and matching it as much as you possibly can. This starts with matching their body language. If they are crossing their legs, you cross yours. If they scratch their nose, you scratch your cheek. If they take a deep breath and lean back, you do the same.

If they speak slowly, so do you. If they put extra emphasis on certain words, you do the same. And never, ever paraphrase. Nothing kills rapport faster than paraphrasing. Especially if they are using words that are vague. For example, if they say they are interested in “safety,” don’t change their word to “protection.” These may be two completely different words with two completely different meanings in their mind.

If they say “I want a car that will provide safety to my family,” they key phrase is “..provide safety to my family.” The only change you should make is changing the “my” to “your” when you feed it back to them. So when you are describing your best model:” And another thing people really like about this car is that it provides safety to your family.”

It can take time to master this, because you have to let go of your fears and ego and get out of your head and actually pay attention to the person you are talking to. But just like with any other skill, the more you practice, the better you’ll get.

When you can sit down with a client, and match their world, they will feel at a deep level that you really understand them, and their needs. And you will able to sell them almost anything.

Of course it goes without saying, but I’ll say it anyways, that you should never ever sell something to somebody that they really don’t need or want, or isn’t in their best interests. This will create all kinds of bad karma that will come back to haunt you, in some way.

One way around this, and something salespeople don’t usually think about, is referrals. If you have a client in front of you that you have developed considerable rapport with, and you honestly don’t have a product that suits them, or your services just aren’t right for them, be the first to acknowledge that. Most people have a hard time saying no. When you, as a salesperson, tell your client that you really can’t help them, and even provide them with some alternatives, you will create a huge amount of trust, and respect. And that usually means a ton of referrals.

In sales, trust and respect will earn you more money than you can possibly imagine. If you focus on earning trust and respect through rapport, then the money (and the honey) will inevitably follow.