Tag Archives: Communication Skills

How To Cut To The Chase And Communicate With Assertiveness And Without Confusion

The Secret To Effective Communication

I’ve been reading some really interesting books on language recently. Specifically a couple by Stephen Pinker. If you haven’t read any of his stuff, or seen any of his lectures, you should. If you want to watch a couple of his talks, head on over to ted.com and do a search for his name. You’ll find a couple.

One of the things he mentioned in one of his books is how people will rarely use confrontational language. For example, if you are sitting at the dinner table with friend or family, even if you’ve known them your whole lives, you would rarely make a direct command to pass the salt. Most people use an indirect command, or even an indirect request.

So instead of simply saying:

“Hey, Joe, pass me the salt.”

We usually say something like:

“Could you pass me the salt?”

Or

“Would you mind me the salt?

Or, (if you just watched the movie “Office Space,”) you could say:

“Yea. If you could just pass me the salt… that’d be great. Yea…”

The underlying principle I’m getting at here is that humans rarely will confront each other with language. So we’ve developed all kinds of “weasel words” and “weasel phrases” to sneak in our requests to save face for both ourselves, and the person we are asking. Maybe this stems back from our evolutionary days of living in small groups of people, where getting rejected and ejected from the tribe meant certain death, so we have a deeply built in aversion to confrontation.

The most obvious form of confrontation is war. During times of war the enemy is dehumanized and animalized to make it easier to kill them. Nevertheless, there have been stories of soldiers from opposite sides of the battlefield forming instant bonds in unique circumstances.

Even when arguing with spouses, loved ones, or bosses and co-workers, we couch what we really want to say with these weasel words and weasel phrases.

For example, if you yell at your husband “you’re always late!” Is that really what is bothering you? If he were late because he was working overtime in order to get a better salary so you could afford a bigger house in a bigger neighborhood, would you still be angry? If he was a doctor, and was the best neurosurgeon in the world, and sometimes had to perform marathon surgeries, would you still be angry? Maybe, but probably not.

So when somebody yells “You’re always late!” The issue really isn’t being late, the issue is what the person assumes “being late,” means. And usually this means that they don’t care about the person enough to not be late.

So why don’t we just say “You don’t care about me!” That would cut right to the chase, wouldn’t it? Maybe not. What if we said “you don’t care about me,” and they said, “Yea, you’re right. I don’t.” Then what?

By focusing on the “being late” part we avoid directly confronting the deeper issue. Just like being reluctant to ask for the salt, we are much more reluctant to face a deep fear of a horrible and painful rejection.

So we get in fights over being late, leaving the cap of the toothpaste, and leaving the toilet set up or down or whatever. We dance around the issue that we are afraid to face directly.

But guess what? Your biggest fears almost never come true. The things we are terrified of the most will probably never happen. Even if they do, they won’t be nearly as devastating as we think they will.

This can be difficult to accept, let alone learn how to deal with. People spend years in therapy just to uncover what their deeper issues are, and then years more to figure out how to deal with them.

Just realize that when you are fighting with somebody, you are rarely fighting about what linguists call the “surface structure” of the argument. It’s usually not about being late, or leaving the cap off the toothpaste.

If you can take some time, on your own to find out what you think that really means, then you’ll have much more of a chance of dealing with it appropriately and effectively.

One easy trick that you can use today is from an old assertive method. Just express how you feel when somebody does something you don’t like. Avoid assigning meaning to their actions; just let them know how their actions make you feel.

This too, can be difficult as it raises fears of rejection. But you’ll be surprised what a positive effect it will have on other people. No longer will you be putting them on the spot or putting them on the defensive. You are simply letting them know how you feel and allowing them to choose how to respond.

How To Get To The Bottom of Vague, Manipulative Communication For Instant Emotional Rewards

When humans communicate we rarely are upfront and clear about our intentions. Many times, most times in my opinion, we don’t even know the full extent of our intentions. How many times have you gotten into a fight with somebody, and after wards you were wondering why in the world you said what you said?

It’s hard enough to clear air after a particularly nasty fight, even harder when you aren’t sure why you were fighting to begin with. Underneath our words and sentences are emotions so deep and complex many are afraid to even acknowledge their existence.

It’s no wonder that communication can sometimes be difficult. Sometimes the words themselves with are seemingly impossible to argue with, even though they give you a deep “icky” feeling inside. Many times we unconsciously try eliciting an emotion in somebody else through manipulative tactics because we aren’t willing to address, or even understand our true needs.

For example. Lets say your girlfriend or boyfriend says to you:

“If you loved me, you’d know when I was angry.”

If you address this accusation at any logical level, you are doomed from the start. Simply by engaging in the conversation, you will be at an emotional disadvantage.

If you disagree, and try to assert that you do indeed love them, you are admitting you don’t know when they are angry. There’s just another reason. So you are admitting that you can’t read the emotions of your partner.

If you disagree, and say you know when they are angry, you are tacitly admitting that you aren’t being clear, because they don’t feel that you know. Another defensive position.

If you agree, then you are tacitly admitting that you don’t love them, because the “If you loved me..” is in the second conditional, meaning a description of an event that isn’t likely true. Yet another defensive position.

No matter how you respond to the actual words or logic in the sentence above, you are doomed to fail. The sentence is constructed to elicit a defensive emotional position, no matter how answer it. Of course, you will feel obligated to apologize for your horrible actions, thereby making this an extremely useful manipulative tactic to solicit an apology or admission of wrongdoing, or an admission of responsibility for your partner’s cruddy emotions.

However, there is another way. Ideally, you want to let your partner know that while you acknowledge their emotions, you are not responsible for them. They are. To do this in the above example, you need to keep your cool, and not get drawn into an argument, no matter how covertly it has been set up.

There are a couple ways of doing this. One is to simply be vague, and not give credence to what they say. This is good for dealing with people that you don’t really have a vested interest in creating a lasting emotional relationship with (like a coworker or somebody else you are kind of forced into dealing with.)

In this case you just pause, as if you are thinking and say:

“Hmm, maybe you’re right.” And then go on about your business. Because the above claim (if you loved me, or cared about me you’d..whatever) has many different levels of meaning, it puts the ball back in their court to explain exactly what they mean.

If you are interested in keeping a health relationship, you’ll need to ignore the surface language, and address the likely underlying emotions. In this case they are either feeling unloved, or they are feeling angry. Just pick, and carefully ask for more information. Be sure to keep an even keel, and not get drawn into an argument.

“What is it about me that makes you think I don’t love you?”
“And why does that (whatever that is) mean that I don’t love you?
“What is it about me that makes you feel angry?”
“Why does that (whatever that is) make you feel angry?”

The trick is to let them know you are interested in them feeling better, while at the same time making them aware that they are responsible for their own emotions.

This can take some practice, but it is very powerful in getting to the bottom of difficult emotions and feelings that can clutter up an otherwise health and rewarding relationship.

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