So there I was, sitting there in the coffee shop, in a nice corner spot. The kind where you can periodically stop what you are doing so you can look up and really pay attention, watch all the people walking around, shopping, eating, enjoying their Sunday off.Â I noticed something out of the corner of my eye, and for reasons I’m probably not aware of, that particular movement seemed to stand outÂ of all the flurry of movements, so I naturally turned my head so I could take notice. There was a young female employee of the shop standingÂ facingÂ a middle aged guy that was sitting down.Â She seemed to have a look of professionalism on her face, and he a look of boredom.Â Perhaps his wife had dragged him shopping with her, perhaps he was a little light on sleep. We’ll never know. But as she leaned over to get closer to him,Â as there were plenty of people around chattering about, IÂ saw an interesting phenomenon take place.Â IÂ noticed her eyes, and as she was talking to him in what appeared to beÂ a polite professional tone (judging only by her facial expressions and her body langauge),Â they shifted back and forth between his face, and the bag that she was holding out for him toÂ take. And asÂ she did so, his face turned from passive disinterest, to mild curiosity, to a look of honest appreciation.Â Now I’m not sure what was in the bag, perhaps some exotic coffee beans,Â or maybe a personalized mug, who knows.
Kind of like theÂ shops around my town,Â they organize some special new years specials, where all the shops that participate put together bags of secret goodies for tenÂ or twenty dollars. The fun part is that you don’t know what’s going to be in the bag. Of course it will be related to the kind of store of course, but you never know what will be in the bag until you open it up. AndÂ they all look the same, so you reallyÂ can’t tell from the outside.
Like when I was a kid, we used to have lots of presents under the tree at christmas time, but you never know ifÂ you were going to get something coolÂ until you decided to choose a giftÂ to open.Â And of course, most of the time we could expect to be really happyÂ with the present we got.
Which was what was wierd at the coffee shop, because the guy didn’t really know what was in the bag, only that the girl had decided for him that it was something of value.Â Now I don’t if you are able to understand this, but this guy, who could be a doctor or a lawyer for all I know,Â was able to transform his own emotions from boredom to appreciation over a mysterious brown bag, simply by choosing toÂ pay attentionÂ toÂ the words of aÂ most likely minimum wage earning young lady.
Can you see the magic in this? Simply by assuming that there was valueÂ in the bag, she was able to, using only her words and expressions, move the middle aged man from boredom to curiosity to appreciation.
How soon will you be able to find something of value , and withÂ onlyÂ words, move somebody else to appreciation?